Transforming the Insurance Landscape

Founded in 2015, Root Insurance has emerged as a pioneer in car insurance by leveraging artificial intelligence and data analytics to deliver a seamless, tech-driven experience. Its focus on efficiency, transparency, and customer-centric service sets a new benchmark for the industry.

A Customer Journey Designed for Resilience

1. Immediate Action

After an accident, customers can quickly assess the situation and report incidents through Root’s intuitive mobile app, ensuring fast and accurate claim initiation.

2. Simplified Claims Submission

Guided digital workflows allow users to input details and upload photos with ease, reducing stress and reinforcing Root’s commitment to customer-first service.

3. Rapid Claims Review

Root’s AI-powered systems process claims in real time, providing instant confirmation and shortening review timelines to 1–2 days.

4. Efficient Investigation

All necessary information is gathered quickly, ensuring fair assessments within 1–3 days.

5. Transparent Communication

Real-time updates keep customers informed throughout the process, fostering trust and satisfaction.

6. Quick Claim Decisions

Decisions are delivered within 1–2 days, with many cases resolved on the same day for straightforward claims.

7. Hassle-Free Payment Processing

Approved claims are paid out swiftly, often on the same day, eliminating frustrating delays.

8. Continuous Feedback and Support

Post-settlement follow-ups encourage customer feedback, helping refine services for future improvements.

Setting a New Standard in Insurance

Root Insurance demonstrates how smart technology and customer-centric design can revolutionize the insurance industry. By prioritizing speed, transparency, and personalized service, Root establishes a resilient model that adapts to modern customer expectations.